Remote Account Manager (Level 2)

As an Account Manager, you will work to satisfy customers’ needs and requests, respond to their queries in a timely manner, and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships. The Account Manager’s primary responsibility is ensuring client satisfaction after we have on-boarded Partner accounts. AMs handle multiple partner accounts at once supporting Reseller and Referral accounts with our most complex service and product offerings.

Primary Duties

• Achieve Sales Plans
• Serving as a communication hub between existing clients and CorpNet
• Maintaining a positive relationship with existing clients
• Offering new services or products to existing Partners’ clients as relevant and necessary
• Managing and solving any customer complaints or issues
• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Build a team with assigned Sales Coordinator to ensure sales increase
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth

Requirements and Skills

• Proven work experience as a Sales account manager or Sales account executive
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries on time
• Business acumen with a problem-solving attitude
• Routinely monitor CorpNet ERP/CRM reports
• Create a team with an assigned Sales Coordinator built on the feedback and client focus
• Resolve routine problems and act as the first point of escalation for Partners and Referred Accounts.
• Elevate issues or questions to Sales Ops Leader, as necessary
• Monitor KPIs daily and identify patterns that need to be addressed and communicate concerns to Sales Operations Leader
• Provide input to the Director of Sales for quarterly performance reviews Lead all or portions of team huddles, meetings, and training sessions
• Ensure reporting and process improvement. Identify ways to streamline workflow, improve processes or procedures, and present plans to the supervisor for input and approval
• Create reports and analyze performance data and make recommendations to management to help guide the strategic direction of the team Basic Qualifications Puts all of the Core Values into action on a daily basis
• Prove track record of performance including Quote creation and timely placement of orders
• Ability to communicate convincingly and concisely with both peers and leaders
• Strong sense of urgency – we move fast around here!

Extremely organized. Able to juggle various tasks with poise and make sure our content has the appropriate level of polish.

Required Knowledge

• Knowledge of CRM and other data management systems
• Process Improvement – Develop methods to improve communication and productivity within the Lead Generation Team and with other teams. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Time and account management-Proactively plan and document partner and account support. Experience with Account Based Management is a plus.
• Sales Skills Training-Documented formal course or demonstrated self-directed training and knowledge-base

Required Skills

• Excellent interpersonal skills
• Effective verbal and written communication skills
• Polite demeanor
• Charisma and rapport-building abilities
• Sense of humor
• Negotiation skills
• Time management skills
• Self-management skills
• Analytical skills
• Creativity
• Organization skills
• Flexibility
• Attention to detail
• Excellent interpersonal skills
• Effective verbal and written communication skills
• Polite demeanor
• Charisma and rapport-building abilities
• Sense of humor
• Negotiation skills
• Time management skills
• Self-management skills
• Analytical skills
• Creativity
• Organization skills
• Flexibility
• Attention to detail
• Persuasion
• Service Orientation
• Social Perceptiveness

Education and Experience

• 4-year degree preferred
• Min 2-5 years sales experience
• High energy, takes initiative, motivated, go-getter, likes people
• Organized
• Excellent business phone calls knowledge and skills, inside sales, fundamental contract management skills, and organizational skills. Strong communication skills both written and verbal.
• Humble attitude to great communication abilities aimed at providing exceptional customer service along with interacting with other organization members.
• Results minded with the capacity to handle multiple tasks at the same time.
• Highly-developed skills in planning, prioritization, and organization; the willingness to operate individually or with no monitoring.
• In-depth computer skills, able to perform work using multi-screen with several tasks in the company environment. (MS 365 and CRM)
• Ability to stay calm and sensible in cases of pressure or conflict.

Note: This position requires good high-speed internet, a quiet place to work, and your own computer and headset.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Our Benefit Packages

A Hybrid Work Model

We offer remote, nationwide employment.

Great Perks & Benefits

• Unlimited paid time off
• Paid holidays
• Company paid health, dental, and vision coverage for employees and dependents
• Disability and life insurance benefits
• 401K
• Parental leave
• Military leave
• Work from home stipends
• Wellness stipends
• And more!